Coronavirus COVID-19 Update

Our priority in these difficult times is the health and wellbeing of our customers & our employees. We follow the advice from the World Health Organisation as well as local & national government and health authorities and as an online retailer we continue to operate. You can still place orders with us for delivery in the UK, Europe & Internationally. 

Despatch

There are currently no despatch delays.

Deliveries

We receive daily updates from our couriers regarding delivery service issues and will update this page with the latest updates.

UK

All couriers are operating a normal service, but, as you would expect, there may be some isolated delays.

All couriers are delivering contact free. Parcels will be handed over remotely to maintain distancing rules. Where the service requires signature, the courier will sign on your behalf so you do not have contact with the POD device.

Europe

Delivery to all countries, but delays of up to 2-3 days. Deliveries to Belgium, Portugal, Switzerland and Eire are taking an additional 2-3 days.

 

There are some restrictions imposed in some countries, such as no delivery to shops or business addresses and no delivery to quarantined areas. These restrictions may change on a daily basis and you will have the most up to date information regarding your own country’s policy. We ask that you respect these restrictions when ordering to avoid your parcel being delayed / lost.

All couriers are delivering contact free. Parcels will be handed over remotely to maintain distancing rules. Where the service requires signature, the courier will sign on your behalf so you do not have contact with the POD device.

International

Delivery to all countries except those listed below, but, as you would expect, there will be delays of several days,depending on the destination country.

Standard delivery is now suspended to the following countries:


Azerbaijan
Botswana
Caribbean Islands - Haiti
Chad
Cuba
Djibouti
Fiji
French Polynesia
Grenada
Haiti
India
Iraq
Kosovo
Lebanon
Malawi
Mauritania
Mauritius
Mongolia
Nepal
Pakistan
Papua New Guinea
Paraguay
South Korea
Tanzania (DAR)
Tunisia
Turkmenistan
Venezuela
Zambia
Zimbabwe

Express delivery is now suspended to the following countries:

Cuba
Guinea-Bassau
Kuwait
India
Libya
Mayotte
Reunion Islands
Sao Tome & Principe
Saudi Arabia
Seychelles
Somaliland
Timor-Leste
Turkmenistan
Venezuala

There are some restrictions imposed in some countries, such as no delivery to shops or business addresses and no delivery to quarantined areas. These restrictions may change on a daily basis and you will have the most up to date information regarding your own country’s policy. We ask that you respect these restrictions when ordering to avoid your parcel being delayed / lost.

All couriers are delivering contact free. Parcels will be handed over remotely to maintain distancing rules. Where the service requires signature, the courier will sign on your behalf so you do not have contact with the POD device.

Contacting Us

If you need to contact us we ask you where possible to do so by email at [email protected] or use our contact us form here. This is the quickest and most efficient way for us to respond to you. We would like to minimise queries by telephone in these difficult times, but if you feel your enquiry is urgent please do so and we will be happy to assist.

Updates

Please keep visiting this page for the latest information & updates.